Our Policies

Trackon Couriers Pvt. Ltd. operates the https://trackon.in/ website for consumers, which provides the service.

As a company, we at Trackon are mindful of the importance of protecting the privacy of the users of Trackon.in. When you use this website, the data collected is for marketing and improving the services offered by us and our subsidiaries & partners, to enhance the content on Trackon.in, and to contact you with timely updates to this website or to clear the complaints or for any additional relevant marketing purposes.

If you choose to use our services, then you agree to the terms & conditions and use of information about this policy. We will not use or share your information with anyone, except as described in this privacy policy.

Data Captured

For a better experience & facilitating to become a Trackon partner, while using https://trackon.in/, we may require you to provide us with certain personally identifiable information, not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you or resolve your complaints & queries.

Data Captured by Mobile Application

We collect the following information:

1. Name, contact information including email address, location data type - Approximate location.

What we do with the information we gather:

1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.

Internal record keeping

1. We may use the information to improve our products and services.
2. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
3. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
4. Other information relevant to customer surveys and/or offers.

No Compulsion to Provide Information

You accept and realise that there is no compulsion on any user to provide us with your personal information and any or all personal information provided by you to us is with your full consent, own violation and desire to provide such personal information.

Franchisees & Service Providers

We may have our franchisee or employ third-party companies and individuals due to the following reasons:

1. To facilitate our first-mile & last-mile activity
2. To provide the service on our behalf
3. To assist us in analysing how our service is used.

Please be informed that our service partners who are third parties have access to your personal information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

The https://trackon.in/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Spam Mail (Fraudulent Email)

You may be receiving fraudulent emails having the subject lines ‘Urgent Delivery’, ‘Email Confirmation’, ‘Promotion gifts and cheque’, ‘Shipping Conformation’, ‘Verify Information and ‘Verify your identity’, such fraudulent or Phishing emails may have links or an attached file that may contain a virus or other malware. You may receive a similar kind of message, do not open the email or click on the attachment. Delete the email immediately or forward it to the IT or Vigilance team.

Trackon never makes requests via e-mail for payment or personal information for the delivery or return of parcels. In case phishing mail results in financial loss to you, you should contact your banking institution immediately. Trackon is not responsible for any charges or costs by unauthorized or fraudulent activity that abuses the Trackon name, service marks and logos.

Protect you from Phishing

1. If it’s urgent, don’t let the emotions cloud your judgment
2. Call and verify! - Verify that you are talking to the correct person
3. Check the address - Always check the email address and URL for spelling mistakes
4. Enable Multi-Factor Authentication
5. Look at the style of the message
6. Ask questions

Spam Mail (Fraudulent Email)

You may be receiving fraudulent emails having the subject lines ‘Urgent Delivery’, ‘Email Confirmation’, ‘Promotion gifts and cheque’, ‘Shipping Conformation’, ‘Verify Information and ‘Verify your identity’, such fraudulent or Phishing emails may have links or an attached file that may contain a virus or other malware. You may receive a similar kind of message, do not open the email or click on the attachment. Delete the email immediately or forward it to the IT or Vigilance team.

Trackon never makes requests via e-mail for payment or personal information for the delivery or return of parcels. In case phishing mail results in financial loss to you, you should contact your banking institution immediately. Trackon is not responsible for any charges or costs by unauthorized or fraudulent activity that abuses the Trackon name, service marks and logos.

Protect you from Phishing

1. If it’s urgent, don’t let the emotions cloud your judgment
2. Call and verify! - Verify that you are talking to the correct person
3. Check the address - Always check the email address and URL for spelling mistakes
4. Enable Multi-Factor Authentication
5. Look at the style of the message
6. Ask questions

Grievance Officer

In case of any complaints or grievances, the user may contact the Grievance Officer as under:

• Name: Gopal Barik
• Designation: SR IT Manager
• Address: A-64, Naraina Industrial Area, Block B, Naraina, Delhi, New Delhi, Delhi 110028
• Email: grievance@trackon.in
• Phone Number: +91 (011) 45593500
• Time: Mon to Sat (10:00 – 18:00)

Policy

Payment and refunds policy (the Policy) establishes the terms and conditions of the following:

1. Any of the payments to be made to Trackon Couriers Private Limited.
2. Refunds in the form of credits for future matches (if any) are required to be made to you, concerning the payment made by you to Trackon Couriers, for the services provided by Trackon Couriers.
3. Trackon Couriers may revise and amend this refund and cancellation policy from time to time.

Payment Gateway

1. All payments made to Trackon Couriers online services will be made through an electronic and automated collection and remittance service (the Payment Gateway) hosted on the site through payment gateway service providers.
2. Trackon Couriers makes no representation of any kind, express or implied, as to the operation of the payment gateway. You expressly agree that your use of the payment gateway is entirely at your own risk.

Transaction Process And Refund Policy

The procedure adopted for payments to Trackon Couriers is as follows:

1. You will have to make a payment of the prescribed service fee to confirm your interest in a service provided by Trackon Couriers. Upon the successful payment of the fee, a receipt containing the details of the payment will be generated.
2. Once the payment is complete, Trackon Couriers does not guarantee to provide a refund, if you later decide to cancel the order.
3. Our effort is to try and offer you the best possible service promptly and to your satisfaction. Once an order is confirmed, and the payment is made, Trackon Couriers reserves the right to hold that payment.

Limitation Of Liability

1. In no event shall Trackon Couriers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or other intangible losses arising out of or in connection with the access to, use of, or reliance on the Payment Gateway services.
2. Trackon Couriers assumes no liability whatsoever for any monetary or other damage suffered by you on account of:
   • (a) The delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway.
   • (b) Any interruption or errors in the operation of the Payment Gateway.
3. You agree, understand and confirm that personal data including without limitation details relating to debit card/credit card transmitted over the internet is susceptible to misuse, theft and fraud and that Trackon Couriers has no control over such matters. Trackon Couriers does not represent or guarantee that the use of the Payment Gateway will not result in theft and/or unauthorized use of data over the Internet.

Banking Details

1. The records of Trackon Couriers and/or the Payment Service Provider, generated by the transactions arising out of the use of Trackon Couriers service, including the time the transaction is recorded, shall be conclusive proof of the genuineness and accuracy of the transaction.
2. The details provided by you for use of the Payment Gateway will be correct and accurate and you shall not use a debit/credit card/ net banking which is not lawfully owned by you.
3. You further agree and undertake to provide correct and valid debit/credit card/net banking details.
4. In default of the above conditions, Trackon Couriers shall be entitled to recover the amount of the transaction from you. Further, Trackon Couriers also reserves the right to initiate any legal action for recovery of cost/penalty or any other measures, as it may deem fit.

Governing Law And Jurisdiction

This policy shall be governed by the laws of India, without giving effect to the principles of conflict of law provisions thereof. Further, the courts at Delhi shall have exclusive jurisdiction for all matters related to, arising out of or in connection with this policy.

INTRODUCTION

The concept of Corporate Social Responsibility (“CSR”) has become crucial in the modern world. The contemporary views of the Corporate sector believe that the efforts of the government alone are not enough to achieve success in its endeavour to uplift the downtrodden society and hence there it has catapulted its contribution towards society by stepping further in this direction.

Moreover, the government, realising the above fact, has introduced and enforced legislations which provide for obligations of the corporate sector in the areas of CSR. With the rapidly changing corporate and regulatory environment, the advent of more functional autonomy, operational freedom etc., the company has adopted CSR as a strategic tool for sustainable growth. For the company in the present context, CSR is not only an investment of funds for social activities but also the integration of business processes with social welfare.

Trackon Couriers Philosophy

Trackon Couriers Private Limited, having its registered office at 135 A Rani Khera New Delhi -110081 (Hereinafter termed as ‘Trackon Couriers or the Company) was incorporated in 2002. Reaching out to underserved communities stays at the very core of our foundation. Our policy will focus on livelihood, health care, education and infrastructure to bring measurable improvement in the quality of life of unprivileged communities.

Objective

The main objective of Trackon Couriers' CSR Policy is to lay down guidelines for the Company to make CSR its key business process for sustainable development in the society where the Company operates, thereby complying with the provisions of the Companies Act, 2013. It aims at supplementing the role of the government in enhancing welfare measures of society based on the immediate and long-term social and environmental consequences of the company’s activities.

Scope

The Company proposes to implement its CSR activities in the following areas: -

1. Eradicating hunger, poverty and malnutrition, promoting health care including preventive health care and sanitation promoting education, including special education and employment enhancing vocation skills, especially among children, women, the elderly, and the differently able and livelihood enhancement projects.
2. Promoting gender equality and empowerment of women, setting up homes and hostels for women and orphans.
3. Setting up old age homes, daycare centres and other facilities for senior citizens and measures for reducing inequalities faced by socially and economically backward groups.
4. Ensuring environmental sustainability, ecological balance, protection of flora and fauna, animal welfare, agroforestry, conservation of natural resources and maintaining the quality of soil air and water.
5. Protection of national heritage, art and culture including restoration of buildings and sites of historical importance and works of art.
6. Setting up public libraries.
7. Promotion and development of traditional arts and handicrafts.
8. Measures for the benefit of armed forces veterans, war widows and their dependents.
9. Training to promote rural sports, nationally recognized sports, Paralympic sports and Olympic sports.
10. Contribution to the Prime Minister’s National Relief Fund or any other fund set up by the central government for socio-economic development and relief and welfare of the Scheduled Caste, the Scheduled Tribes, other backward classes, minorities and women.
11. Rural development projects.
12. All other activity as may be prescribed in Schedule VII of the Companies Act, 2013 as amended from time to time.

CSR Activities Shall Not Include

1. The activities which are undertaken in pursuance of the normal course of business of a company.
2. CSR projects/programs or activities that benefit only the employees of the company and their families.
3. Any contribution directly/indirectly to a political party or any funds directed towards political parties or political causes.
4. Any CSR projects/programs or activities undertaken outside India.

CSR Committee

Under the provision of Section 135 of the Companies Act, 2013, the Board of Directors of Trackon Couriers constituted a CSR Committee as per its Resolution dated 18.02.2015. The following are the members of the Committee.

Chairman

Mr. Prabhat Kumar Anand shall be the Chairman of the Committee. However, in his absence, Mr. Dinesh Kumar Rautela shall preside over the meeting.

No. Of Meetings

The Committee shall meet at least four times in a calendar year with a maximum gap not exceeding 120 days and as and when the need arises.

Quorum Of The CSR Committee Meeting

Two members of the committee shall constitute the quorum of the meeting. In case the quorum is not present within 15 minutes from the time of holding the meeting, then the meeting shall stand adjourned to the same day of the next week and at the same place and time unless otherwise decided by the committee chairman.

Here are the functions of the CSR Committee:

1. Recommend CSR activities as stated under Schedule VII of the Companies Act,2013.
2. Recommend the CSR Budget.
3. Obtain the status of spends made out of the allocated CSR amount on the CSR activities by the Board
4. of Directors of the company following the Act and the CSR rules.
5. Create a transparent monitoring mechanism for the implementation of CSR initiatives in India.
6. Submit the reports to the board on the CSR activities undertaken by the company.
7. Monitor CSR Policy from time to time.
8. Authorise executives of the company to attend the CSR committee meetings.

CSR Expenditure

The provisions of the Companies Act, 2013 read with rules made there under, mandate companies meeting the qualification criteria to allocate a certain portion of their annual net profits during the three immediately preceding financial years to be spent on CSR activities shall fall under the purview of Schedule VII of the Companies Act, 2013.

The CSR expenditure shall be recommended by the CSR committee and subsequently to be approved by the Board of Directors. In case the company fails to spend the projected amount on CSR activities, the committee shall obtain from the Board of Directors of the company, the reasons for such failure and record the same in its further meeting.

Base Line Survey & Documentation

In the CSR activities where the Community Development Program is involved, a baseline survey is essential to be carried out and cost-benefit must be analysed in the proposed scheme through survey.

The CSR activities for providing infrastructural facilities like educational institutions, where social benefit is involved, a baseline survey is not required. However, cost-benefit and justification for any project has to be ascertained. Documentation relating to CSR approaches, policies, programs, expenditures, procurement, etc. should be prepared meticulously and put in the public domain, (particularly via the Internet).

Reflection Of CSR Activities

An annual audit of all activities undertaken by the company would be done by the Company’s auditor, which would form a part of the Statutory Audit. The Annual Report of the company shall include a section on CSR outlining the CSR Policy, CSR Committee, CSR initiatives undertaken by the company, the CSR spending during the financial year and any other information as required by the prevailing law.

Publication Of The CSR Policy

As per the CSR Rules, the contents of the CSR Policy shall be included in the Directors’ Report and the same shall be displayed on the Company’s website.

Policy Review And Future Amendment

The Committee shall annually review its CSR Policy from time to time, make suitable changes as may be required and submit the same for the approval of the Board.

Policy Review And Future Amendment

This Policy is effective from April 1st, 2018.

Meaning/Purpose

The purpose of this policy is to ensure every individual has equal opportunities to make the most of their lives and talents. Applications are assessed on their merits, and the applicant deemed most qualified according to the appropriate criteria is offered the position. The merit principle underlies our human resource activities at Trackon Couriers Pvt Ltd. We engender trust and integrity and are collaborative and authentic. We harness the diversity within and between teams, involve and treat others with respect and have knowledge our role as implementing government policy. Trackon Couriers Pvt Ltd is an equal opportunity employer that values the contribution of our employees. We believe that the effective utilization of our people and their full capabilities will be the key to our success.

Scope & Eligibility

This policy applies to all employees and potential employees of Trackon Couriers Pvt. Ltd.

Policy Features

Equal employment opportunity (EEO) refers to employment practices designed in a manner so that existing and potential employees can compete and be awarded, employment, promotions, transfers, training and other employment-related benefits on their merits without any unethical practice but are not limited to: sex, race, colour, or national extraction, age, marital status, physical, mental or intellectual disability, sexual preference or transgender status, pregnancy or potential pregnancy, family responsibilities and/or/parental/ career status, trade union membership or union/industrial activity, religious or political beliefs.

Employees are responsible for:

1. Complying with the terms of the policy.
2. Treating all colleagues and customers with respect and professionalism about non-relevant criteria or distinctions.
3. Promptly informing their manager if there has been a (potential) breach of the EEO policy.

Managers are responsible for:

1. Ensuring that the EEO principles and underpinning legislation are applied in the workplace.
2. Ensuring all decisions related to appointment, promotion and career development are made without regard to any matters other than the individual’s inherent ability to carry out the job.
3. Providing an environment which encourages equal employment opportunities and setting an example by their behaviour.
4. Considering and providing reasonable accommodations where necessary.
5. Ensuring the team is aware of Trackon Couriers Pvt. Ltd. EEO policy.

Remarks

Failure to comply with obligations under this policy may lead to disciplinary action being taken by Trackon Couriers Pvt Ltd by the Managing Performance and Behaviour Policy.

1. Discrimination occurs when one person is treated less favourably than others due to an attribute or characteristic that is protected under legislation.
2. Discrimination may be direct or indirect.
3. Indirect discrimination occurs when there is a particular requirement, condition or practice which appears to apply to everybody equally but which has the effect of disadvantaging more people with a particular characteristic, and which is not reasonable in the circumstances.

The Policy Statement

Trackon is committed to providing a safe environment for all its employees free from discrimination on any ground and from harassment at work including sexual harassment.

1. Trackon will operate a zero-tolerance policy for any form of sexual harassment in the workplace.
2. Treat all incidents seriously and promptly investigate all allegations of sexual harassment.
3. Any person found to have sexually harassed another will face disciplinary action, up to and including dismissal from employment.
4. All complaints of sexual harassment will be taken seriously and treated with respect and confidence.
5. No one will be victimised for making such a complaint.

Definition of Sexual Harassment

Sexual harassment is unwelcome conduct of a sexual nature which makes a person feel offended, humiliated and/or intimidated. It includes situations where a person is asked to engage in sexual activity as a condition of that person’s employment, as well as situations which create an environment which is hostile, intimidating or humiliating for the recipient. Sexual harassment can involve one or more incidents and actions constituting harassment may be physical, verbal and non-verbal. Examples of conduct or behaviour which constitute sexual harassment include but are not limited to:-

Physical Conduct

1. Unwelcome physical contact including patting, pinching, stroking, kissing, hugging, fondling, or inappropriate touching.
2. Physical violence, including sexual assault.
3. Physical contact, e.g. touching, pinching.
4. The use of job-related threats or rewards to solicit sexual favours.

Verbal Conduct

1. Comments on a worker’s appearance, age, private life, etc.
2. Sexual comments, stories and jokes.
3. Sexual advances.
4. Repeated and unwanted social invitations for dates or physical intimacy.
5. Insults are based on the sex of the worker.
6. Condescending or paternalistic remarks.
7. Sending sexually explicit messages (by phone or by email).

Non-Verbal Conduct

1. Display of sexually explicit or suggestive material (electronic or otherwise).
2. Sexually-suggestive gestures.
3. Whistling

Anyone can be a victim of sexual harassment, regardless of their sex and the sex of the harasser. Trackon recognizes that sexual harassment may also occur between people of the same sex. What matters is that the sexual conduct is unwanted and unwelcome by the person against whom the conduct is directed.

Trackon recognizes that sexual harassment is a manifestation of power relationships and often occurs within unequal relationships in the workplace, for example between a manager or supervisor and an employee.

Anyone, including employees of Trackon, clients, customers, casual workers, contractors or visitors who sexually harasses another will be reprimanded by this internal policy.

All sexual harassment is prohibited whether it takes place within Trackon premises or outside, including at social events, business trips, training sessions or conferences sponsored by Trackon.

Complaints Procedures

Anyone subject to sexual harassment should, if possible, inform the alleged harasser that the conduct is unwanted and unwelcome. Trackon recognizes that sexual harassment may occur in unequal relationships (i.e. between a supervisor and his/her employee) and that it may not be possible for the victim to inform the alleged harasser. If a victim cannot directly approach an alleged harasser, he/she can approach one of the designated staff members / internal committee responsible for receiving complaints of sexual harassment. The internal committee as formed under the POSH act will look into complaints of women and the disciplinary committee will look into the complaints from another gender.

Outside Complaints Mechanisms

A person who has been subject to sexual harassment can also make a complaint outside of the company. They can do so through the police and other legal frameworks available in the country.

Sanctions and Disciplinary Measures

Anyone who has been found to have sexually harassed another person under the terms of this policy is liable to any of the following sanctions:

1. Verbal or written warning
2. Adverse performance evaluation
3. Reduction in wages
4. Transfer
5. Demotion
6. Suspension
7. Dismissal

The nature of the sanctions will depend on the gravity and extent of the harassment. Suitable deterrent sanctions will be applied to ensure that incidents of sexual harassment are not treated as trivial. Certain serious cases, including physical violence, will result in the immediate dismissal of the harasser.

Implementation of This Policy

1. Trackon will ensure that this policy is widely disseminated to all relevant persons.
2. It will be included in the staff handbook. All new employees must be trained on the content of this policy as part of their induction into the company.
3. Every year, Trackon will require all employees to attend a refresher training course on the content of this policy.
4. It is the responsibility of every manager to ensure that all his/her employees are aware of the policy.

Monitoring and Evaluation

1. Trackon recognizes the importance of monitoring this sexual harassment policy and will ensure that it anonymously collects statistics and data as to how it is used and whether or not it is effective.
2. Supervisors, managers and those responsible for dealing with sexual harassment cases will report on compliance with this policy, including the number of incidents, how they were dealt with, and any recommendations made.
3. This will be done every year. As a result of this report, the company will evaluate the effectiveness of this policy and make changes whenever needed.
4. It is the responsibility of every manager to ensure that all his/her employees are aware of the policy.

Approved By:-

Dinesh Kumar Rautela
Director